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  • Title: Convert physician gripes into health care process changes.
    Journal: Clin Resour Manag; 2002 Mar; 3(3):44-7, 33. PubMed ID: 11915596.
    Abstract:
    Most health care organizations don't solicit complaints from physicians because they think they hear enough criticism already. Those that recognize physicians as the "purchasers" of health care are in a terrific position to increase provider satisfaction and improve overall operations, says a California consultant who specializes in performance improvement.
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