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  • Title: The Region 4 collaborative virtual reference project.
    Author: Parker SK, Johnson ED.
    Journal: Med Ref Serv Q; 2003; 22(2):29-39. PubMed ID: 12723812.
    Abstract:
    In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service.
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