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  • Title: Supporting quality by building trust.
    Journal: Qual Lett Healthc Lead; 2003 May; 15(5):2-9, 1. PubMed ID: 12822550.
    Abstract:
    The issue of healthcare and the lack of trust has grabbed recent headlines. However, for some healthcare organizations, building trust--both throughout the organization and in the community--has become an important touchpoint in delivering quality healthcare. They are finding that trust not only is a driving variable in improving patient compliance and reducing malpractice suits, but it also can provide a distinctive edge in a competitive healthcare environment.
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