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  • Title: Customer service and today's hospital security professional.
    Author: Knox TJ.
    Journal: J Healthc Prot Manage; 2004; 20(2):69-78. PubMed ID: 15457921.
    Abstract:
    Customer service, benchmarking, and budget control have supplanted enforcement as the essential parts of hospital security operations, according to the author. In the article he emphasizes and illustrates the need for security satisfaction surveys and benchmarking to enable the budget process to go smoothly.
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