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  • Title: Hospitals look to hospitality service firms to meet TQM goals.
    Author: Hard R.
    Journal: Hospitals; 1992 May 20; 66(10):56, 58. PubMed ID: 1577450.
    Abstract:
    Hospitals that hire contract service firms to manage one or all aspects of their hospitality service departments increasingly expect those firms to help meet total quality management goals as well as offer the more traditional cost reduction, quality improvement and specialized expertise, finds the 1992 Hospital Contract Services Survey conducted by Hospitals.
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