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  • Title: Quality improvement: the pursuit of excellence.
    Author: Schmidt K, Beatty S.
    Journal: Qual Manag Health Care; 2005; 14(3):196-8. PubMed ID: 16027598.
    Abstract:
    Sherbrooke Community Centre, a registered Eden Alternative home, has implemented structures and processes to support ongoing quality improvement (QI). A comprehensive QI program supports Sherbrooke's commitment to excellence. The organization's QI program is based on the Board of Directors' strategic plan and the core directions of the strategic plan are reflected in the QI standards. Sherbrooke's organizational principles (continuous improvement, communication/feedback, accountability, respect, empowerment/participation) are woven through the program. The result is an effective system that enhances quality of care and quality of life for residents.
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