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  • Title: Four core communication skills of highly effective practitioners.
    Author: Shaw JR.
    Journal: Vet Clin North Am Small Anim Pract; 2006 Mar; 36(2):385-96, vii. PubMed ID: 16442449.
    Abstract:
    For 40 years, medical researchers have been studying physician-patient interactions, and the results of these studies have yielded three basic conclusions: physician-patient interactions have an impact on patient health, patient and physician satisfaction, adherence to medical recommendations, and malpractice risk; communication is a core clinical skill and an essential component of clinical competence; and appropriate training programs can significantly change medical practitioners' communication knowledge, skills, and attitudes. Many of these findings are applicable to the practice of veterinary medicine.
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