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  • Title: Lessons learned from single service point implementations.
    Author: Allegri F, Bedard M.
    Journal: Med Ref Serv Q; 2006; 25(2):31-47. PubMed ID: 16782665.
    Abstract:
    Interest in consolidating service points within health sciences libraries continues. This article proposes a definition of a library single service point and mentions some notable examples in academic health sciences libraries. The experiences of two of these libraries are summarized and compared, and the advice culled from those experiences is shared. The advice is in the form of sharing lessons learned, answering six frequently asked questions about combining services and staff under a single service umbrella. The article offers insights for other library staff considering this type of service reorganization.
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