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  • Title: The effect of problem-solving training on the counseling skills of telephonic nurse care managers.
    Author: King EB, Gregory RP, Schlundt DG, Garton R, Fielder MT, Snow DC, Pichert JW.
    Journal: J Nurses Staff Dev; 2007; 23(5):229-37. PubMed ID: 17909326.
    Abstract:
    Nurses increasingly use telephonic assessment and counseling to manage clients with a variety of chronic illnesses. This article describes a study designed to assess a group of telephonic nurse disease managers' teaching and adherence promotion skills during actual patient interactions. Nurse care managers showed improvements after training in four main counseling skills categories, with a decrease in time spent.
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