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  • Title: Relationship of scheduling interval to missed and cancelled clinic appointments.
    Author: Whittle J, Schectman G, Lu N, Baar B, Mayo-Smith MF.
    Journal: J Ambul Care Manage; 2008; 31(4):290-302. PubMed ID: 18806590.
    Abstract:
    BACKGROUND: The interval between when a clinical appointment is created and when it occurs may affect the rate of missed and cancelled appointments, affecting access and loss to follow-up, key component of quality. METHODS: We examined this relationship in various clinic types across Veterans Health Administration clinics nationwide. RESULTS: As the interval increased, the missed appointment rate increased from 12.0% at day 1 to 20.3% at day 13, then remained constant. Cancellation rates increased steadily from 19% during month 1 to 50% by month 12. CONCLUSIONS: Scheduling interval has a modest effect on missed appointment rates but a large effect on cancellation rates.
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