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  • Title: Patient satisfaction with primary care: a comparison between conventional care and traditional Chinese medicine.
    Author: Michlig M, Ausfeld-Hafter B, Busato A.
    Journal: Complement Ther Med; 2008 Dec; 16(6):350-8. PubMed ID: 19028336.
    Abstract:
    OBJECTIVES: The evaluation of patient satisfaction with traditional Chinese medicine (TCM) versus conventional medicine (COM) in Swiss primary care. DESIGN: A cross-sectional study was performed with questionnaires aimed at fulfilment of expectations, perceived treatment effects, and patient satisfaction. SETTING: Participants were 51 certificated TCM physicians, 71 COM physicians, and 2530 adult patients. RESULTS: Among patients seeking primary care in Switzerland, those who choose a conventional physician with additional certification in TCM have a higher chance of being completely satisfied with their treatment than patients who choose a physician educated only in COM. CONCLUSIONS: Physicians who supply TCM in addition to COM are able to satisfy the needs of their patients more completely than solely COM-practicing physicians. Explanations for this difference include less frequent side effects in TCM, better TCM physician-patient interaction with longer duration of consultation, and different treatment expectations of patients seeking TCM.
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