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  • Title: Sizing up systems: researchers to test performance measures.
    Author: Anderson HJ.
    Journal: Hospitals; 1991 Oct 20; 65(20):33-4. PubMed ID: 1916711.
    Abstract:
    Researchers are preparing to test 81 possible performance indicators that health care systems can use to more thoroughly measure how well they are carrying out their missions. In addition to measurements of financial performance and quality, the indicators cover such areas as community service and customer satisfaction.
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