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  • Title: Task analysis and application services for cross-organizational scheduling and citizen eBooking.
    Author: Mykkänen J, Tuomainen M, Kortekangas P, Niska A.
    Journal: Stud Health Technol Inform; 2009; 150():332-6. PubMed ID: 19745324.
    Abstract:
    In this paper, we present generalized results from the task analysis and definition of software services to support healthcare appointment and services scheduling, based on national coordination project for citizen e-services in Finland which involves several regional initiatives. The results are part of guidelines for regional-level and national-level scheduling solutions in Finland, and can be used in similar efforts. The specification of a functional reference model and software services for appointment scheduling promotes interoperability and systems adaptability for the transformation of health services and citizen empowerment.
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