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Title: Medicine-related questions handled by community pharmacists: an exploratory study. Author: Rutter PM, Warren S, Rutter J. Journal: Int J Pharm Pract; 2009 Oct; 17(5):313-5. PubMed ID: 20214274. Abstract: OBJECTIVES: The objectives of this study were to determine what type of medicine-related questions community pharmacists were asked and to ascertain whether responses given were appropriate. METHODS: All community pharmacists from three Primary Care Trusts were invited to participate in a week-long exploratory study. Piloted data-collection forms were self-completed. Data were analysed descriptively using Microsoft Excel and statistical tests conducted with Minitab. KEY FINDINGS: Sixty-six medicines-related questions were answered by participating pharmacists. The type of questions asked were varied and asked by patients, the general public and health care professionals. Most answers (over 80%) were assessed as being appropriate; only four questions raised concern with assessors that possible patient harm may have resulted. Almost half (42%) of the questions were answered without consultation to any reference source. CONCLUSIONS: Despite the small-scale nature of the study the findings show that community pharmacists provide a good-quality service that is easily accessible to all people. However, the failure to use reference sources may impact on pharmacists' ability to answer medicine-related questions fully.[Abstract] [Full Text] [Related] [New Search]