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  • Title: The development of a tool to measure service user satisfaction with in-patient forensic services: The Forensic Satisfaction Scale.
    Author: MacInnes D, Beer D, Keeble P, Rees D, Reid L.
    Journal: J Ment Health; 2010 Jun; 19(3):272-81. PubMed ID: 20441491.
    Abstract:
    BACKGROUND: Service-user satisfaction helps determine the quality of services. No valid measure of service-user satisfaction in forensic mental health settings has been developed. AIMS: To develop and validate a scale designed to measure satisfaction with forensic mental health services. METHOD: Participants were from three forensic mental health units. Items generated from focus groups were developed into a self-report scale and factor analysed. This was administered with a non-forensic satisfaction self-report scale, the Verona Service Satisfaction Scale (VSSS) and assessed for internal consistency and validity. RESULTS: A 60-item scale was produced comprising seven subscales recording moderate to high levels of internal consistency and concurrent validity with the VSSS. CONCLUSIONS: The scale is a promising instrument for assessing service-user satisfaction with forensic mental health in-patient services.
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