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  • Title: Case study: quality improvement in a diversified health center.
    Author: Koska MT.
    Journal: Hospitals; 1990 Dec 05; 64(23):38-9. PubMed ID: 2242894.
    Abstract:
    Hospitals are beginning to apply industry models of quality improvement to their own, very different, health care settings, and some are achieving note-worthy success. Rush-Presbyterian-St. Luke's Medical Center, Chicago, is implementing the total quality management process originally developed by Minnesota Mining and Manufacturing (3M) Co., St. Paul.
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