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  • Title: Be aware, not afraid, of JCAHO complaint standards.
    Author: Koska MT.
    Journal: Hospitals; 1989 Dec 05; 63(23):40. PubMed ID: 2583698.
    Abstract:
    How does your hospital handle complaints? You better have a good answer to this question. As of this January, the Joint Commission on Accreditation of Healthcare Organizations, Chicago, will require hospitals to formalize their methods of responding to patient complaints.
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