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  • Title: Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia.
    Author: Rahman MA, Huda MN, Somerville E, Penny L, Dashwood R, Bloxsome S, Warrior K, Pratt K, Lankin M, Kenny K, Arabena K.
    Journal: Emerg Med Australas; 2023 Aug; 35(4):595-599. PubMed ID: 36720476.
    Abstract:
    OBJECTIVES: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. METHODS: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. RESULTS: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. CONCLUSIONS: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.
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