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  • Title: Tackling hospital costs and delays.
    Author: Van Tassel M, DeSantis S.
    Journal: Nurs Manage; 1995 Mar; 26(3):24-8. PubMed ID: 7746569.
    Abstract:
    Continually improving processes rather than undertaking projects with temporary problem-solving methods achieves total-quality-control services. Nine delay categories used in a 4-year audit determined reasons for service delivery delays on two cardiology units. As a result, patient length of stay and resource consumption decreased and quality of patient care was enhanced.
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