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  • Title: Integrating patient satisfaction with a quality improvement program.
    Author: Davis SL, Adams-Greenly M.
    Journal: J Nurs Adm; 1994 Dec; 24(12):28-31. PubMed ID: 7996221.
    Abstract:
    Meeting and exceeding customers' expectations is the heart of any quality improvement program. The authors describe the development of a survey tool designed to assess patient satisfaction and its role in the hospital's total quality management initiative.
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