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  • Title: Introduction of total quality management into a clinical chemistry laboratory.
    Author: Burnett L.
    Journal: Aust Clin Rev; 1993; 13(1):3-10. PubMed ID: 8147768.
    Abstract:
    Total quality management (TQM) was introduced into a clinical chemistry laboratory department. During the first 9 months, 35 quality improvement projects were introduced, involving 87% of the Department's staff. As a result of these projects and with a capped budget, a range of new clinical services was introduced, significant improvements in the speed of Departmental services was documented, productivity improvements were achieved, and a 10-fold reduction in staff resignations occurred. The major hindrance encountered was the lack of interest from other non-quality orientated departments elsewhere in the hospital.
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