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  • Title: Developing a patient measurement system for the future: an interview with Eugene C. Nelson.
    Author: Nelson EC.
    Journal: Jt Comm J Qual Improv; 1993 Sep; 19(9):368-73. PubMed ID: 8252128.
    Abstract:
    In this interview, Eugene C. Nelson, provides organizations with a systematic strategy for tying feedback on patient needs and expectations to ongoing performance improvement efforts. He also takes a look at the future and provides organizations with a glimpse of what to expect in the next five years.
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