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  • Title: Marketing analysis of a maternity service by a consumer.
    Author: Crowley-Murphy M.
    Journal: J Nurs Manag; 1996 Jul; 4(4):219-23. PubMed ID: 8868709.
    Abstract:
    Marketing analysis is a means of identifying consumer satisfaction, thus providing a means of exploiting weaknesses in competitors. As part of a graduate midwifery programme a small study was undertaken analysing marketing activities used by one competitor provider of maternity care services. The Marketing mix, Ansoff matrix and Gap analysis were the marketing tools used. Recommendations to midwifery service providers suggest using market research to identify consumer expectations and explore areas of both satisfaction and dissatisfaction.
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