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  • Title: Outpatient chemotherapy: telephone triage for symptom management.
    Author: Anastasia PJ, Blevins MC.
    Journal: Oncol Nurs Forum; 1997; 24(1 Suppl):13-22. PubMed ID: 9010861.
    Abstract:
    PURPOSE/OBJECTIVES: To describe the use of telephone triage in the management of chemotherapy-related patient problems. DATA SOURCES: Published articles, nursing texts, personal experience. DATA SYNTHESIS: With the impact of managed care and an increase in the number of patients being cared for at home, the need for a system of assessment and intervention that is not based on in-person visits is being recognized. Assessing patient symptoms over the phone and advising patients regarding appropriate care is being recognized as a common practice. CONCLUSIONS: With the use of established protocols for assessment and treatment, nurses can successfully manage many patient needs over the phone. IMPLICATIONS FOR NURSING PRACTICE: Nurses play an active role in performing telephone triage and writing the appropriate protocols to facilitate safe and effective caregiving by phone.
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