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  • Title: Phase 1: identifying critical success factors.
    Author: Catananti C, Celani F, Cambieri A, De Angelis C.
    Journal: Rays; 1998; 23(2):270-87. PubMed ID: 9689848.
    Abstract:
    Health care processes and services of the "Policlinico" are analyzed with respect to their performance. Possible improvement is identified in reducing the process overall time at the process-service interface.
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