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Pubmed for Handhelds

PUBMED FOR HANDHELDS

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  • Title: Profile of TQM in a dental practice.
    Author: Waterman BD.
    Journal: J Am Coll Dent; 1998; 65(2):14-8. PubMed ID: 9697368.
    Abstract:
    A private practitioner describes the application of TQM concepts to his practice. Customer focus is illustrated through a survey, teamwork through enhanced communication, process improvement through a flow diagram, and overall quality through graphs showing the effects of handoffs among office staff.
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