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7. Lead for loyalty. Reichheld FF. Harv Bus Rev; 2001; 79(7):76-84, 144. PubMed ID: 11447619 [Abstract] [Full Text] [Related]
8. How I learned to let my workers lead. Stayer R. Harv Bus Rev; 1990; 68(6):66-9, 72, 74 passim. PubMed ID: 10107964 [Abstract] [Full Text] [Related]
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10. Employee satisfaction: creating a positive work force. Wright M. Radiol Manage; 1998; 20(3):34-8. PubMed ID: 10180224 [Abstract] [Full Text] [Related]
11. Trial-by-fire transformation: an interview with Globe Metallurgical's Arden C. Sims. Interview by Bruce Rayner. Sims AC. Harv Bus Rev; 1992; 70(3):116-29. PubMed ID: 10117999 [Abstract] [Full Text] [Related]
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19. Opening the books. Case J. Harv Bus Rev; 1997 Dec; 75(2):118-27. PubMed ID: 10165446 [Abstract] [Full Text] [Related]