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10. Implementing total quality management in an academic surgery setting: lessons learned. Townes C, Petit B, Young B. Swiss Surg; 1995 Sep; (1):15-23. PubMed ID: 8581795 [Abstract] [Full Text] [Related]
14. The implementation of total quality management in hospitals: how good is the fit? Arndt M, Bigelow B. Health Care Manage Rev; 1995 Sep; 20(4):7-14; discussion 26-7, 30-3. PubMed ID: 8543473 [Abstract] [Full Text] [Related]
15. The role of executive and physician representative calling programs in TQM/CQI. Socha R. Health Care Strateg Manage; 1993 Feb; 11(2):15-6. PubMed ID: 10123825 [Abstract] [Full Text] [Related]