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9. Partners in quality: managing your suppliers. Conway BA. Hosp Mater Manage Q; 1991 May; 12(4):53-8. PubMed ID: 10110237 [Abstract] [Full Text] [Related]
10. Techniques for understanding the customer. King B. Qual Manag Health Care; 1994 May; 2(2):61-7. PubMed ID: 10133368 [Abstract] [Full Text] [Related]
11. The internal customer. Labovitz GH, Lowenhaupt M. Qual Manag Health Care; 1993 May; 2(1):39-45. PubMed ID: 10131019 [Abstract] [Full Text] [Related]
12. Supply chain management for small business--how to avoid being part of the food chain. Knechtges JP, Watts CA. Hosp Mater Manage Q; 2000 Aug; 22(1):29-35. PubMed ID: 11183383 [Abstract] [Full Text] [Related]
18. Beyond business process redesign: redefining Baxter's business network. Short JE, Venkatraman N. Sloan Manage Rev; 1992 Mar; 34(1):7-21. PubMed ID: 10122293 [Abstract] [Full Text] [Related]
19. Nothing is so good it can't be made better. Tomas S. Hosp Mater Manage Q; 1996 Nov; 18(2):48-57. PubMed ID: 10162364 [Abstract] [Full Text] [Related]