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6. Health care from the perspective of a patient: theories for improvement. Hacquebord H. Qual Manag Health Care; 1994; 2(2):68-75. PubMed ID: 10133369 [Abstract] [Full Text] [Related]
7. Nothing is so good it can't be made better. Tomas S. Hosp Mater Manage Q; 1996 Nov; 18(2):48-57. PubMed ID: 10162364 [Abstract] [Full Text] [Related]