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2. A guide to direct measures of patient satisfaction in clinical practice. Health Services Research Group. CMAJ; 1992 May 15; 146(10):1727-31. PubMed ID: 1596808 [No Abstract] [Full Text] [Related]
3. Patient satisfaction and the cost/quality equation. Press I, Malone MP. J Health Care Benefits; 1993 May 15; 3(2):40-3. PubMed ID: 10130049 [Abstract] [Full Text] [Related]
4. Methods of measuring patient satisfaction in health care organizations. Ford RC, Bach SA, Fottler MD. Health Care Manage Rev; 1997 May 15; 22(2):74-89. PubMed ID: 9143904 [Abstract] [Full Text] [Related]
5. Evaluating the physician office visit: in pursuit of a valid and reliable measure of quality improvement efforts. Seibert JH, Strohmeyer JM, Carey RG. J Ambul Care Manage; 1996 Jan 15; 19(1):17-37. PubMed ID: 10154367 [Abstract] [Full Text] [Related]
6. Competition, quality, satisfaction top woes among managed Medicare, Medicaid execs. Public Sect Contract Rep; 1997 Apr 15; 3(4):59-61. PubMed ID: 10174869 [No Abstract] [Full Text] [Related]
13. Patients rate quality on a different scale from providers, survey shows. McGuire D. Qual Lett Healthc Lead; 1996 Jun 15; 8(5):19. PubMed ID: 10158415 [No Abstract] [Full Text] [Related]
14. Patient satisfaction surveys: which tool is right for you?. Interview by Elaine Zablocki. Davies AR. Qual Lett Healthc Lead; 1996 Apr 15; 8(3):9-13. PubMed ID: 10158895 [No Abstract] [Full Text] [Related]
15. Mediators vs. moderators of patient satisfaction. Mummalaneni V, Gopalakrishna P. J Health Care Mark; 1995 Apr 15; 15(4):16-22. PubMed ID: 10154639 [No Abstract] [Full Text] [Related]
16. Charting patient satisfaction. Bell R, Krivich MJ, Boyd MS. Mark Health Serv; 1997 Apr 15; 17(2):22-9. PubMed ID: 10170284 [Abstract] [Full Text] [Related]
17. Trumping patient experience in health care strategy. MacStravic S. Health Care Strateg Manage; 2004 Nov 15; 22(11):11-2. PubMed ID: 15631122 [No Abstract] [Full Text] [Related]
18. Taking a serious look at patient expectations. Inguanzo JM. Hospitals; 1992 Sep 05; 66(17):68. PubMed ID: 1511972 [No Abstract] [Full Text] [Related]