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7. Using SERVQUAL and Kano research techniques in a patient service quality survey. Christoglou K, Vassiliadis C, Sigalas I. World Hosp Health Serv; 2006; 42(2):21-6. PubMed ID: 16900795 [Abstract] [Full Text] [Related]
18. Are patient-satisfaction surveys fair to doctors? Rice B. Med Econ; 1996 Dec 09; 73(23):55-6, 59-60, 62 passim. PubMed ID: 10162659 [No Abstract] [Full Text] [Related]
19. Affective responses towards service providers: implications for service encounter satisfaction. Jayanti R. Health Mark Q; 1996 Dec 09; 14(1):49-65. PubMed ID: 10163025 [Abstract] [Full Text] [Related]
20. New tools to measure patient satisfaction. Goehring KS. Healthc Exec; 2001 Dec 09; 16(5):71. PubMed ID: 11603348 [No Abstract] [Full Text] [Related] Page: [Next] [New Search]