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14. Total quality management: the bridge to customer satisfaction. Tishman E. Provider; 1992 Oct; 18(10):30-4, 36-8, 40-2. PubMed ID: 10121682 [No Abstract] [Full Text] [Related]
15. Florida QIO uses federal data to strike up a conversation with long-term care facilities. Data Strateg Benchmarks; 2002 Jun; 6(6):92-5. PubMed ID: 12138508 [No Abstract] [Full Text] [Related]
17. Hospital teams find solutions, savings through quality management techniques. Burda D. Mod Healthc; 1990 Nov 12; 20(45):44. PubMed ID: 10107569 [No Abstract] [Full Text] [Related]