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Pubmed for Handhelds

PUBMED FOR HANDHELDS

Journal Abstract Search

596 related items for PubMed ID: 10539203

  • 1. Hospital customer service in a changing healthcare world: does it matter?
    Howard J.
    J Healthc Manag; 1999; 44(4):312-25. PubMed ID: 10539203
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  • 2. Customer service: the key to remaining competitive in managed care.
    Howard JE.
    Manag Care Q; 2000; 8(2):22-8. PubMed ID: 11010388
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  • 3. Retaining customers in a managed care market. Hospitals must understand the connection between patient satisfaction, loyalty, retention, and revenue.
    Gemme EM.
    Mark Health Serv; 1997; 17(3):19-21. PubMed ID: 10179813
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  • 11. Implementation of total quality management: conventional wisdom versus reality.
    Boerstler H, Foster RW, O'Connor EJ, O'Brien JL, Shortell SM, Carman JM, Hughes EF.
    Hosp Health Serv Adm; 1996; 41(2):143-59. PubMed ID: 10157960
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  • 16. Techniques for understanding the customer.
    King B.
    Qual Manag Health Care; 1994; 2(2):61-7. PubMed ID: 10133368
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  • 17. Quality improvement in an integrated urban healthcare system: a necessary journey.
    Earnest MP, Grimm SM, Malmgren MA, Martin BA, Meehan M, Potter MB, Steele AW, Zocholl JR.
    Clin Perform Qual Health Care; 1998; 6(4):193-200. PubMed ID: 10351288
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