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9. Bridging the gullies on the road to full integration. Koster J. Med Netw Strategy Rep; 1995 Apr; 4(4):4-7. PubMed ID: 10152512 [No Abstract] [Full Text] [Related]
10. Improving quality starts with changing the culture. Carlson B. Manag Care; 2002 Sep; 11(9):54-5. PubMed ID: 12369349 [No Abstract] [Full Text] [Related]
11. Techniques for understanding the customer. King B. Qual Manag Health Care; 1994 Sep; 2(2):61-7. PubMed ID: 10133368 [Abstract] [Full Text] [Related]
12. Seeking perfection in healthcare. A case study in adopting Toyota Production System methods. Kaplan GS, Patterson SH. Healthc Exec; 2008 Sep; 23(3):16-8, 20-1. PubMed ID: 18666398 [Abstract] [Full Text] [Related]
13. Initiating a common process for continuously improving key systems that affect customer satisfaction. Case 8. Case Stud Health Adm; 1993 Sep; 9():65-8. PubMed ID: 10136274 [No Abstract] [Full Text] [Related]
16. Moving from hospital networks to integrated systems. Stamos PS. Behav Healthc Tomorrow; 1998 Dec; 7(6):18, 20, 44-5. PubMed ID: 10187564 [No Abstract] [Full Text] [Related]
17. Using Baldrige criteria for self-assessment. Prybutok VR, Stafford MR. Mark Health Serv; 1997 Dec; 17(1):45-8. PubMed ID: 10169033 [No Abstract] [Full Text] [Related]