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2. Insuring satisfaction. Health plans are steadily upgrading their customer relationship management capabilities. Hagland M. Healthc Inform; 2003 Jul; 20(7):26-8, 30. PubMed ID: 12899059 [No Abstract] [Full Text] [Related]
3. Customer service: the key to remaining competitive in managed care. Howard JE. Manag Care Q; 2000 Jul; 8(2):22-8. PubMed ID: 11010388 [Abstract] [Full Text] [Related]
4. Major purchasers view customer service. Darling H, Kerr V, Lynn D. Manag Care Q; 1998 Jul; 6(3):17-21. PubMed ID: 10182528 [Abstract] [Full Text] [Related]
5. Taking the pulse of Internet pharmacies. Yang Z, Peterson RT, Huang L. Mark Health Serv; 2001 Jul; 21(2):4-10. PubMed ID: 11406905 [Abstract] [Full Text] [Related]
6. Consumer satisfaction: a key to financial success in the managed care environment. Jones KC. J Health Care Finance; 1997 Jul; 23(4):21-32. PubMed ID: 9211149 [Abstract] [Full Text] [Related]
7. Using technology to move beyond customer satisfaction. Pease J. Health Manag Technol; 1998 Mar; 19(4):39-41. PubMed ID: 10178739 [Abstract] [Full Text] [Related]
8. Managed care and CRM. CRM has long-term potential to transform payers' relationships with brokers and employers, providers and members. Self D. Health Manag Technol; 2002 Dec; 23(12):44-5. PubMed ID: 12467265 [No Abstract] [Full Text] [Related]
9. Workflow tools cut costs for high quality care. Latamore GB. Health Manag Technol; 1999 May; 20(4):32-3. PubMed ID: 10387518 [No Abstract] [Full Text] [Related]
10. GIS and the Internet: tools that add value to your health plan. Villalon M. Health Manag Technol; 1999 Oct; 20(9):16-8. PubMed ID: 10622883 [No Abstract] [Full Text] [Related]
11. Improving managed care value through customer service. Tomczyk DJ. Healthc Financ Manage; 2002 Jun; 56(6):38-42. PubMed ID: 12061047 [Abstract] [Full Text] [Related]
12. The next-generation health plan: customer responsiveness. Last of a series on health plans' evolution. O'Dell S, LeGrow G, Little A. Healthplan; 2003 Jun; 44(5):63-6. PubMed ID: 14556616 [No Abstract] [Full Text] [Related]
14. Health information networks: enabling care management in IDSs. McNamara TM. Healthc Financ Manage; 2000 Mar; 54(3):30-2. PubMed ID: 10847912 [Abstract] [Full Text] [Related]
15. Meeting the challenges of a consumer-centric market in an era of new technology and new regulatory forces. Spirek D. Manag Care Interface; 2001 Sep; 14(9):70-3. PubMed ID: 11569309 [Abstract] [Full Text] [Related]
16. Taking pages from other notebooks. Managed care executives turn to other industries for ideas on how to improve member service and satisfaction. Hagland M. Healthplan; 1998 Sep; 39(3):78-82, 85-6. PubMed ID: 10181755 [No Abstract] [Full Text] [Related]
17. Managed care's challenges. Health plans use new IT to meet the burgeoning challenges of costs and consumerism. Rogoski RR. Health Manag Technol; 2003 Mar; 24(3):20-2, 25. PubMed ID: 12647612 [No Abstract] [Full Text] [Related]
18. In league with your patients. Properly implemented customer relationship management systems can be mutually beneficial. Bergeron B. Healthc Inform; 2002 Jan; 19(1):77-80. PubMed ID: 12827791 [No Abstract] [Full Text] [Related]
19. Managed care. Payers begin the migration to a new architecture. Chin TL. Health Data Manag; 1997 Jan; 5(1):78-9, 81. PubMed ID: 10164411 [No Abstract] [Full Text] [Related]
20. Unleashing the potential. Powerful changes are afoot as health plans use Internet technology for customer service. Hovey JV. Healthplan; 1997 Jan; 38(3):40-7. PubMed ID: 10176863 [No Abstract] [Full Text] [Related] Page: [Next] [New Search]