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8. Linking hospital security to customer service: making the case for 'world class' security. Hill SA. J Healthc Prot Manage; 2011; 27(2):71-5. PubMed ID: 21916286 [Abstract] [Full Text] [Related]
9. Customer service and today's hospital security professional. Knox TJ. J Healthc Prot Manage; 2004; 20(2):69-78. PubMed ID: 15457921 [Abstract] [Full Text] [Related]
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