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17. Patient waiting times in a physician's office. Meza JP. Am J Manag Care; 1998 May; 4(5):703-12. PubMed ID: 10179923 [Abstract] [Full Text] [Related]
19. Patient evaluation of otolaryngology department service at Christchurch Hospital. Allison RS, Davison MJ, Beautrais AL. N Z Med J; 1991 Oct 23; 104(922):448-9. PubMed ID: 1923106 [Abstract] [Full Text] [Related]