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Pubmed for Handhelds

PUBMED FOR HANDHELDS

Journal Abstract Search

353 related items for PubMed ID: 20476831

  • 1. Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.
    Netemeyer RG, Maxham JG, Lichtenstein DR.
    J Appl Psychol; 2010 May; 95(3):530-45. PubMed ID: 20476831
    [Abstract] [Full Text] [Related]

  • 2. Identification with the retail organization and customer-perceived employee similarity: effects on customer spending.
    Netemeyer RG, Heilman CM, Maxham JG.
    J Appl Psychol; 2012 Sep; 97(5):1049-58. PubMed ID: 22663556
    [Abstract] [Full Text] [Related]

  • 3. Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate.
    Salanova M, Agut S, Peiró JM.
    J Appl Psychol; 2005 Nov; 90(6):1217-27. PubMed ID: 16316275
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  • 4. Loyalty-based management.
    Reichheld FF.
    Harv Bus Rev; 1993 Nov; 71(2):64-73. PubMed ID: 10124634
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  • 5. Employee retention: a customer service approach.
    Gerson RF.
    Radiol Manage; 2002 Nov; 24(3):16-23. PubMed ID: 12080928
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  • 7. Creating the living brand.
    Bendapudi N, Bendapudi V.
    Harv Bus Rev; 2005 May; 83(5):124-6, 128-32, 154. PubMed ID: 15929408
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  • 10. Preintervention analysis and improvement of customer greeting in a restaurant.
    Therrien K, Wilder DA, Rodriguez M, Wine B.
    J Appl Behav Anal; 2005 May; 38(3):411-5. PubMed ID: 16270851
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  • 12. Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.
    Liao H, Toya K, Lepak DP, Hong Y.
    J Appl Psychol; 2009 Mar; 94(2):371-91. PubMed ID: 19271796
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  • 13. Employee customer orientation in context: how the environment moderates the influence of customer orientation on performance outcomes.
    Grizzle JW, Zablah AR, Brown TJ, Mowen JC, Lee JM.
    J Appl Psychol; 2009 Sep; 94(5):1227-42. PubMed ID: 19702367
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  • 14. Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships.
    Liao H, Chuang A.
    J Appl Psychol; 2007 Jul; 92(4):1006-19. PubMed ID: 17638461
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  • 18. Do it right this time: the role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.
    Liao H.
    J Appl Psychol; 2007 Mar; 92(2):475-89. PubMed ID: 17371092
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