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11. Involving physicians in TQM. To gain physician support for quality management, hospital administrators must treat physicians as customers. McCarthy GJ. Health Prog; 1993 Dec; 74(10):33-5. PubMed ID: 10130088 [Abstract] [Full Text] [Related]
12. Quality of health care. Part 6: The role of physicians in the future of quality management. Blumenthal D, Epstein AM. N Engl J Med; 1996 Oct 24; 335(17):1328-31. PubMed ID: 8857015 [No Abstract] [Full Text] [Related]
13. Evaluating health plan quality 2: survey design principles for measuring health plan quality. Wholey DR, Christianson JB, Finch M, Knutson D, Rockwood T, Warrick L, Physicians Evaluating Health Plans Research Team. Am J Manag Care; 2003 Jun 24; 9 Spec No 2():SP65-75. PubMed ID: 12822716 [Abstract] [Full Text] [Related]