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2. [Consultation services at the commercial laboratories]. Samori T. Rinsho Byori; 1997 Sep; 45(9):885-90. PubMed ID: 9311263 [Abstract] [Full Text] [Related]
3. Importance/performance analysis: a tool for service quality control by clinical laboratories. Scammon DL, Weiss R. J Ambul Care Mark; 1991 Sep; 4(2):71-88. PubMed ID: 10110443 [Abstract] [Full Text] [Related]
4. [Information and consultation system in a commercial laboratory]. Takahashi Y. Rinsho Byori; 2003 Apr; 51(4):327-30. PubMed ID: 12747254 [Abstract] [Full Text] [Related]
6. Customer focus and satisfaction. Caulfield M. Qual Assur; 1994 Mar; 3(1):15-21. PubMed ID: 7804613 [No Abstract] [Full Text] [Related]
7. Six steps to deal with complaints about lab service. Oostra R, Young L. MLO Med Lab Obs; 1988 Nov; 20(11):65-7. PubMed ID: 10290424 [No Abstract] [Full Text] [Related]
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9. [Management of errors in hospital laboratories--Total Quality Control and lists]. Sumi K, Matsuoka A. Rinsho Byori; 1997 Oct; 45(10):959-64. PubMed ID: 9369073 [Abstract] [Full Text] [Related]
10. Has compliance with CLIA requirements really improved quality in US clinical laboratories? Ehrmeyer SS, Laessig RH. Clin Chim Acta; 2004 Aug 02; 346(1):37-43. PubMed ID: 15234634 [Abstract] [Full Text] [Related]
11. Customer information and the quality improvement process: developing a customer information system. Orme CN, Parsons RJ, McBride GZ. Hosp Health Serv Adm; 1992 Aug 02; 37(2):197-212. PubMed ID: 10118587 [Abstract] [Full Text] [Related]
12. Managing for total quality in a large laboratory. Some examples. Gambino R, Mallon P, Woodrow G. Arch Pathol Lab Med; 1990 Nov 02; 114(11):1145-8. PubMed ID: 2241525 [Abstract] [Full Text] [Related]
13. Information systems and human error in the lab. Bissell MG. Clin Leadersh Manag Rev; 2004 Nov 02; 18(6):349-55. PubMed ID: 15597557 [Abstract] [Full Text] [Related]
14. Silo busting: how to execute on the promise of customer focus. Gulati R. Harv Bus Rev; 2007 May 02; 85(5):98-108, 145. PubMed ID: 17494254 [Abstract] [Full Text] [Related]
15. Quality control in the office laboratory. Baer DM, Belsey RE. Clin Lab Med; 1986 Dec 02; 6(4):805-13. PubMed ID: 3539487 [Abstract] [Full Text] [Related]
16. Quality control for the clinical chemistry laboratory. Ohman S. Qual Assur; 1997 Dec 02; 5(2):79-93. PubMed ID: 9436236 [Abstract] [Full Text] [Related]
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